Ever thought Comcast's Unlimited internet meant unlimited bandwidth? Think again, its unlimited usage. According to Comcast usage means you can go anywhere and use anything, just don't use too much.
Today I got a call I never expected. I received a call from Comcast saying I used 428 GB of bandwidth in the Month of August, I finally made the upper 1%. Almost a 1/2 a Terabyte of data!! I don't know how anyone could be downloading that much. I don't even have that much storage on hard drives. I've been using Comcast Internet for over 8 years.
The part that really worries me is that there this was my one only warning. Comcast cannot or will not give me any information on how they determined that I used over 400GB of data. Give me any trending reports to know what my historical usage has been, or any way for me to check my bandwidth to see if the issue continues to exist. If I show up on they're report once again I will loose internet connectivity for 1 year. Working in the computer industry this will be the equivalent of a death sentence as only Comcast is available in my location and we use Vonage as our local phone service.
Over the past month I've had connectivity issues with Comcast. Vonage not connecting, unable to get an IP address from Comcast. This past weekend, I even bought a new cable modem, Vonage/Wi-Fi router, and changed my WPA password.
The Comcast service rep (Steven) was less than helpful as he dictated policy stating this decision cannot be appealed. He conveniently called me at 5:45 PM on a Sunday, failed to tell me if this will be followed up with a letter. His managers were unavailable although he would leave them a message to call me back, he states it was the managers discretion to call me back as they were not required to call back; that sounds like real good Customer Service. He also mentioned the Comcast Security Assurance department. Unfortunately, they don't deal directly with customers
This gets me really worried because I cannot explain how I used that much bandwidth. For all I know one of my computers could have be compromised with a zombie bot running on it.
Googling into this I've found the following links:
Shutting Down Big Downloaders
Comcast clamping down on "excessive" downloaders
Comcast Cuts Off Bandwidth Hogs
http://comcastissue.blogspot.com/ -- Someone else who got cut off from Comcast.
http://www.savetheinternet.com/
http://www.savetheinternet.com/yourstory/308060
http://www.comcast.net/terms/use.jsp
